Refund policy

At KBLMART, we want you to be completely satisfied with your purchase. Please note that as a dropshipping store, shipping and return conditions may differ from standard retail.

Return Window:
You may request a return within 30 days of receiving your order.

Eligibility for Returns:

• Items must be unused, in their original condition, and in the original packaging.
• Items that are damaged, defective, or incorrect are always eligible for return.
• Final sale or discounted products may not be eligible.

Return Shipping Costs:

• Customers are responsible for return shipping unless the item is defective or incorrect.
• International returns may need to be sent to our supplier. Contact us for the correct return address before sending any item.

Restocking Fee:

• A restocking fee of 10% may apply for returned items that are not defective.
• No restocking fee will be charged for items that arrive damaged, defective, or incorrect.

Refunds:

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5–10 business days to your original payment method.

Exchanges:

• We only replace items that arrive defective or damaged.

Contact Us:
For questions about returns or refunds, please contact us at:
📧 support@kblmart054@gmail.com